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ServiceNow CIS-CSM certification is an excellent way for professionals to demonstrate their technical proficiency in the implementation and configuration of ServiceNow's customer service module. It is a valuable credential that can help professionals stand out in the job market and advance their careers. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam is open to all professionals who have a working knowledge of ServiceNow and are interested in expanding their expertise in customer service management.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is designed for individuals who want to demonstrate their expertise in implementing and managing ServiceNow's customer service management solutions. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam is a testament to an individual's skills and knowledge in configuring, implementing, and managing ServiceNow's customer service management applications.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q205-Q210):

NEW QUESTION # 205
Which of the following are true regarding the Community Portal application? (Choose two.)

A. Most of the configuration does not require System Administrator role
B. It is only available to CSM license holders
C. It is available by default with the Support and Service portals
D. It is available to any customer with a Community license

Answer: B,D

NEW QUESTION # 206
What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

A. Portal
B. Catalog
C. Web
D. Virtual Agent

Answer: C

NEW QUESTION # 207
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-servicemanagement/reference/r_BRIWCustomerService.html

NEW QUESTION # 208
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

A. True
B. False

Answer: B

NEW QUESTION # 209
What are the types of units used to measure entitlements? (Choose two.)

A. Contract
B. Case
C. Cost
D. Hours

Answer: B,D

Explanation:
Entitlements are counted on a per unit basis. The Unit field on the Service Entitlement form defines the unit type, either cases or hours.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product
/customer-service-management/task/configure-csm-entitlements.html

NEW QUESTION # 210
......

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