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SAP C_TS470_2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

Topic 2

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

Topic 3

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

Topic 4

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q31-Q36):

NEW QUESTION # 31
What are characteristics of an in-house repair process? Note: There are 3 correct answers to this question.

A. Items can be added to repair orders using service order templates.
B. Advanced Returns Management (ARM) can be used for customer returns.
C. Credit checks can be executed in repair orders and repair quotations.
D. For each repair object, a service contract item must be assigned.
E. An in-house repair process requires the Service with Advanced Execution scenario.

Answer: A,B,C

Explanation:
The in-house repair process (scope item 3XK) has specific characteristics:
* Advanced Returns Management (ARM) can be used for customer returns: ARM integrates with in- house repair to manage return authorizations and goods receipt.
* Items can be added to repair orders using service order templates: Templates streamline adding standard repair items to orders.
* Credit checks can be executed in repair orders and repair quotations: Credit management is supported to ensure customer creditworthiness.
* For each repair object, a service contract item must be assigned: Contracts are optional, not mandatory for repair objects.
* An in-house repair process requires the Service with Advanced Execution scenario: Advanced execution is an enhancement, not a requirement for basic in-house repair.These align with SAP's in- house repair design."In-house repair supports ARM for returns, templates for order items, and credit checks." (SAP Signavio Process Navigator, In-House Repair).

NEW QUESTION # 32
Which options are available for defining your organizational structure in SAP S/4HANA Cloud Private Edition, Service? Note: There are 2 correct answers to this question.

A. Organizational Management (Legacy)
B. Maintenance and Service Planning
C. Enterprise Service Organization
D. Enterprise Organizational Model

Answer: C,D

Explanation:
SAP S/4HANA Cloud Private Edition, Service provides specific frameworks for defining organizational structures:
* Enterprise Organizational Model: This is the modern, integrated approach in S/4HANA to define organizational units (e.g., company codes, plants, service organizations) for service processes.
* Enterprise Service Organization: This specifically refers to the service-specific organizational structure, including service organizations, teams, and employees, tailored for service management.
* Maintenance and Service Planning: This is a process, not an organizational structure definition option.
* Organizational Management (Legacy): Refers to older SAP ERP HCM structures, not the primary method in S/4HANA Cloud Private Edition.These options are part of the organizational setup in SAP S
/4HANA Service."Define your organizational structure using the Enterprise Organizational Model and Enterprise Service Organization for service processes." (SAP Help Portal, Organizational Structure Setup).

NEW QUESTION # 33
What functions are available when scheduling a maintenance plan? Note: There are 3 correct answers to this question.

A. Start
B. Delete call
C. Manual call
D. Dispatch call
E. Scheduling

Answer: A,B,C

Explanation:
Scheduling amaintenance plan(e.g., via IP10) generates call objects. The correct answers arestart (A), manual call (D), anddelete call (E). Let's break this down.
* Start (A):Initiates scheduling, calculating call dates (e.g., "Start Scheduling" in IP10).
* Manual call (D):Creates a call outside the schedule (e.g., "Manual Call" button), for urgent needs.
* Delete call (E):Removes a scheduled call (e.g., via "Delete" in IP10), adjusting the plan.
Why Not the Others?
* Scheduling (B):A process, not a function.
* Dispatch call (C):Not a standard scheduling function; relates to resource assignment.
"Functions when scheduling a maintenance plan include start, manual call, and delete call."

NEW QUESTION # 34
Which option can you choose when customizing organizational management for SAP S/4HANA Cloud Private Edition, Service?

A. Configure the Solution Database
B. Copy the Service structure
C. Maintain purchasing organizations
D. Copy SD Sales Structure

Answer: B

Explanation:
In SAP S/4HANA Cloud Private Edition, Service,organizational managementdefines the structure of service-related units (e.g., service teams, work centers). The correct answer isCopy the Service structure (Option D). Let's unpack this thoroughly.
What is Organizational Management in This Context?
Organizational management in SAP S/4HANA Service involves setting up units like service organizations, planner groups, and work centers that execute service processes. Customizing this structure ensures it aligns with the company's operational needs.
Why Copy the Service Structure?
The option "Copy the Service structure" refers to a customizing activity where you replicate a predefined service organizational structure (e.g., from a template or reference client) and adapt it. In SAP, this is done in the Implementation Guide (IMG) under Cross-Application Components or Service-specific settings. For example, you might copy a standard structure with service teams and work centers, then modify it to reflect regional or functional divisions (e.g., "North Service Team"). This accelerates setup while allowing flexibility.
Why Not the Other Options?
* Copy SD Sales Structure (A):This pertains to Sales and Distribution (SD), copying sales organizations or distribution channels, not service-specific structures.
* Maintain purchasing organizations (B):This relates to Materials Management (MM), not service organizational management.
* Configure the Solution Database (C):This is for managing service solutions or knowledge bases, not organizational structures.
Practical Insight:
Copying a service structure might involve inheriting predefined relationships (e.g., service org to plant) and then assigning specific roles or personnel. It's a common step in brownfield implementations to leverage existing setups.
"In customizing organizational management, you can choose to copy the service structure to replicate and adapt a predefined service organizational model."

NEW QUESTION # 35
What are examples of customizing activities required for an in-house repair process? Note: There are 3 correct answers to this question.

A. Define Partner Determination Procedure
B. Define Number Ranges
C. Enable Item-Based Accounting for Service Management
D. Define Derivation of Attendance Type, Activity Type, and Cost Element
E. Define Basic Settings for Transactions

Answer: B,C,E

Explanation:
The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition requires specific customizing activities to set up the system:
* Enable Item-Based Accounting for Service Management: This is critical for in-house repair to activate item-level cost and revenue tracking, ensuring accurate financial postings for repair orders.
* Define Basic Settings for Transactions: This includes configuring transaction types (e.g., REPA for repair orders) and item categories, which are foundational for processing in-house repairs.
* Define Number Ranges: Number ranges must be defined for repair orders and related documents to ensure unique identification and proper document flow.
* Define Derivation of Attendance Type, Activity Type, and Cost Element: This is more relevant to time recording or project accounting, not a core requirement for in-house repair.
* Define Partner Determination Procedure: While useful, it's not mandatory for the basic in-house repair process setup.These activities are outlined in the SAP Best Practices for in-house repair configuration."Customizing for in-house repair includes enabling item-based accounting, defining transaction settings, and setting up number ranges." (SAP Signavio Process Navigator, In-House Repair).

NEW QUESTION # 36
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