Ray West Ray West
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完美的ADX261考試重點和資格考試和神奇ADX261中的領先提供者：Administer and Maintain Service Cloud
P.S. VCESoft在Google Drive上分享了免費的2025 Salesforce ADX261考試題庫：https://drive.google.com/open?id=1YjMwrCv1Fc-eFnlIKAbtEjMNonTCD_bU
使用VCESoft公司推出的ADX261考試學習資料，您將發現與真實考試95%相似的考試問題和答案，以及我們升級版之后的Salesforce ADX261題庫，覆蓋率會更加全面。我們的專家為你即將到來的考試提供學習資源，不僅僅在于學習， 更在于如何通過ADX261考試。如果你想在IT行業擁有更好的發展，擁有高端的技術水準，Salesforce ADX261是確保你獲得夢想工作的唯一選擇，為了實現這一夢想，趕快行動吧！
要符合ADX261認證考試的資格，候選人必須已經通過了Salesforce認證的管理員考試。他們還應該至少有六個月的經驗，即使用服務雲以及對其功能和功能的良好理解。該考試由60個多項選擇問題組成，候選人有105分鐘的時間來完成。考試的通過分數為65％，考試費為200美元。通過考試後，候選人將獲得Salesforce認證的服務雲顧問憑證，該顧問憑證被雇主和行業同行認可為管理和維護服務雲方面的專業知識。
最終，這個認證證明專業人士具備管理和維護 Salesforce 服務云應用的技能，從初始聯繫到解決複雜問題的過程中幫助組織提供卓越的客戶服務體驗。如果您正在考慮在 Salesforce 服務云領域追求職業生涯，或者已經在與 Salesforce 一起工作並想擴展您的知識，那麼 ADX261 認證考試就是合理的下一步。
Salesforce ADX261考試資訊，ADX261最新試題
VCESoft的ADX261考古題是一個保證你一次及格的資料。這個考古題的命中率非常高，所以你只需要用這一個資料就可以通過考試。如果不相信就先試用一下。因為如果考試不合格的話VCESoft會全額退款，所以你不會有任何損失。用過以後你就知道ADX261考古題的品質了，因此趕緊試一下吧。問題有提供demo，點擊VCESoft的網站去下載吧。
最新的 Certified Service Cloud Consultant ADX261 免費考試真題 (Q71-Q76):
問題 #71
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?
- A. Auto launch flow
- B. Salesforce Console for Service
- C. Visualforce custom page Questions & Answers PDF Page 6
- D. Process Builder
答案：B
問題 #72
The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.
Which solution allows product managers to quickly see and review the cases that are created for their products?
- A. Configure a Case related list on the Product page layout.
- B. Configure a Case list view filtered by My Cases.
- C. Configure a Case list view filtered by My Case Teams.
答案：C
問題 #73
The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers
- A. Number of Knowledge articles created each month.
- B. Average call handle time by team.
- C. Number of cases created using Communities by month.
- D. Number of cases closed by self-service users.
答案：C,D
問題 #74
Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would like a quick way to navigate the console, including changing tabs, saving records, and searching.
What is the recommended feature to improve productivity?
- A. Custom macros
- B. Keyboard shortcuts
- C. Quick text
答案：B
解題說明：
Keyboard shortcuts in the Lightning Service Console enable service agents to quickly navigate the console, change tabs, save records, and perform searches without relying on mouse clicks. This feature enhances productivity by allowing agents to perform common actions more efficiently, addressing the feedback from the pilot group of users.
問題 #75
Universal Containers wants to automate case management for the web support team.
When new cases come in from the website they should be routed to the support team to work in the order that they are submitted.
Which approach should a Consultant implement?
- A. Contact Request flow
- B. Case queues
- C. Direct Messaging
- D. Lightning Component
答案：A
問題 #76
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P.S. VCESoft在Google Drive上分享了免費的、最新的ADX261考試題庫：https://drive.google.com/open?id=1YjMwrCv1Fc-eFnlIKAbtEjMNonTCD_bU
