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Training H21-287_V1.0 Materials | H21-287_V1.0 Simulation Questions

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q13-Q18):

NEW QUESTION # 13
When implementing a single sign-on (SSO) solution for the AICC UAP, which standard protocol is commonly used for exchanging authentication and authorization data between identity providers and service providers?

A. SIP (Session Initiation Protocol)
B. SAML (Security Assertion Markup Language)
C. HTTP (Hypertext Transfer Protocol)
D. RTP (Real-time Transport Protocol)

Answer: B

NEW QUESTION # 14
A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A. The IVR must be configured to accept voice messages.
B. The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
C. The customer must use a specific brand of phone.
D. All agents must have personal WhatsApp accounts.

Answer: B

NEW QUESTION # 15
What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?

A. Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.
B. Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.
C. They are synonymous terms for the same functionality.
D. Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.

Answer: D

NEW QUESTION # 16
Which AICC feature allows an interaction to be routed based on the customer's estimated value or potential value to the business?

A. Time-Based Routing
B. Skills-Based Routing
C. Value-Based Routing
D. Circular Routing

Answer: C

NEW QUESTION # 17
In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

A. To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
B. To initiate a new call.
C. To indicate that a call has been answered.
D. To transfer a call to another extension.

Answer: A

NEW QUESTION # 18
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