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Genesys Cloud CX Workforce Management Certification Sample Questions (Q54-Q59):

NEW QUESTION # 54
Which two actions can be monitored through real-time adherence in Genesys Cloud?
(Choose two)
Response:

A. Agent breaks and lunch activities
B. Adherence to scheduled tasks
C. Agent logins for the day
D. Weekly adherence reports

Answer: A,B

NEW QUESTION # 55
Which two aspects can intraday monitoring help track in workforce management?
(Choose two)
Response:

A. Daily agent activities and adherence status
B. Weekly adherence trends
C. Real-time adherence to scheduled activities
D. End-of-day adherence summaries

Answer: A,C

NEW QUESTION # 56
In Genesys Cloud, what is the first step to approve a time-off request?
Response:

A. Adjust agent availability
B. Add a forecast modification
C. Synchronize with adherence settings
D. Access the time-off requests page

Answer: D

NEW QUESTION # 57
What is the primary use of intraday monitoring?
Response:

A. To adjust agent roles
B. To monitor current day's adherence and activity
C. To compare adherence between departments
D. To view agent adherence on a weekly basis

Answer: B

NEW QUESTION # 58
The historical adherence report is useful for:
Response:

A. Reviewing adherence patterns over past shifts
B. Creating real-time schedules
C. Monitoring live agent activity
D. Adjusting agent availability in real time

Answer: A

NEW QUESTION # 59
......

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