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Valid ISO-IEC-20000-Foundation Dumps & Pdf ISO-IEC-20000-Foundation Exam Dump

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 2

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 3

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which is a requirement of incident management for a Major Incident?

A. Responsibility shall be assigned for managing a major incident
B. The customer shall be responsible for the definition of a Major Incident
C. Opportunities for improvement shall be identified before the incident is resolved
D. The root cause of a major incident shall be recorded at the time the incident record is created

Answer: A

NEW QUESTION # 32
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
B. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
C. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
D. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

Answer: D

NEW QUESTION # 33
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

A. Financial, suppliers, and service desk
B. Technical, work areas, and service desk
C. Information, suppliers, and work areas
D. Technical, information, and financial

Answer: D

NEW QUESTION # 34
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A contract agreed with the customers
B. A list of service level targets agreed with the customers
C. A contract agreed with the service provider organization
D. A list of service level targets agreed with the service provider organization

Answer: C

NEW QUESTION # 35
What is the relationship between ITIL and ISO/IEC 20000?

A. They have similar management systems
B. They are aligned
C. Both use the same Plan-Do-Check-Act methodology
D. ISO/IEC 20000 is based on ITIL

Answer: A

NEW QUESTION # 36
......

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