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Test C-OCM-2503 Dumps | C-OCM-2503 Valid Exam Question

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C-OCM-2503 Valid Exam Question & Reliable C-OCM-2503 Braindumps Questions

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SAP Certified Associate - Organizational Change Management Sample Questions (Q56-Q61):

NEW QUESTION # 56
What are typical roles for managing and executing enablement activities in an SAP project? Note: There are 3 correct answers to this question.

A. Process owner for creating and delivering enablement content
B. Enablement administrator for managing the enablement logistics
C. Enablement lead for overseeing all enablement activities
D. Content developer and trainer for creating and delivering enablement activities
E. Test manager for validating the enablement content

Answer: B,C,D

Explanation:
Enablement in SAP projects involves specific roles to ensure effective training. Option A is correct because the enablement administrator handles logistics (e.g., scheduling, tools). Option B is correct as content developers and trainers create and deliver materials. Option E is correct because the enablement lead oversees the strategy and execution. Option C is incorrect-process owners provide input but don't typically create or deliver content. Option D is incorrect; test managers validate systems, not enablement content.
Extract from SAP OCM Concepts: SAP Activate's enablement workstream defines roles like administrator, trainer, and lead for effective learning (SAP Enablement Framework).

NEW QUESTION # 57
In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?

A. Some managers show resistance towards the cloud standard.
B. Some project team members have never heard of organizational change management.
C. Some business departments do not feel well prepared for the go-live.
D. Some business users do not adopt the new cloud solution.

Answer: A

Explanation:
During the Explore phase, fit-to-standard workshops focus on aligning business processes with SAP's best practices, often revealing changes to current ways of working. Option C is correct because managers may resist the cloud standard if it reduces customization or control, a common challenge in this phase. Option A is incorrect-lack of OCM awareness is more typical in the Discover or Prepare phase. Option B is incorrect; user adoption issues emerge post-go-live (Run phase), not in Explore. Option D is also incorrect; go-live readiness concerns arise in the Deploy phase, not Explore.
Extract from SAP OCM Concepts: Resistance to standardization is a key challenge in the Explore phase, requiring targeted stakeholder engagement (SAP Activate, OCM Workstream).

NEW QUESTION # 58
Why is it important to map the new SAP roles and responsibilities to the business users impacted by a cloud implementation?

A. It ensures that users are granted access only to the data, transactions, and system functionalities essential for their job roles.
B. It contributes to reducing costs for both training activities and the IT infrastructure to be provided.
C. It is the foundation for developing personas and defining stakeholder-specific communication activities.
D. It allows the change manager to collect important information for developing the new operating model.

Answer: A

Explanation:
Mapping SAP roles and responsibilities to business users, typically done in the Realize phase, is a critical technical and security step in SAP cloud implementations. Option C is correct because it ensures users receive role-based access (e.g., via SAP's authorization profiles) limited to what their job requires-such as a sales rep accessing only sales transactions, not financial reporting. This prevents unauthorized access, enhances security, and aligns with SAP's best practices for system governance, reducing risks like data breaches or operational errors. For example, in S/4HANA Cloud, roles like "SAP_BR_SALES_REP" are mapped to specific users to control functionality access, a process tied to security and compliance.
Option A is incorrect because role mapping is a technical task for system access, not a foundation for personas (fictional stakeholder profiles) or communication, which rely on broader stakeholder analysis.
Option B is incorrect-developing the operating model (organizational structure/processes) is a higher-level task informed by process design, not user role mapping, which is more granular. Option D is incorrect; while role mapping might indirectly optimize training scope or infrastructure use, cost reduction isn't its primary purpose-security and efficiency are. SAP OCM integrates this mapping with enablement but prioritizes its role in access control.
"Mapping SAP roles to business users ensures access is restricted to essential data and transactions, aligning with security standards and supporting efficient system use" (SAP Activate, Enablement and Security Integration).

NEW QUESTION # 59
What is the key benefit of capturing lessons learned towards the end of a cloud implementation?

A. It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live.
B. It facilitates the hand-over process of important project activities to the IT organization of the company.
C. It supports the project leadership team to identify the project team members who deserve special appreciation for their good work.
D. It contributes to the organization's capabilities to successfully handle future business transformations.

Answer: D

Explanation:
Capturing lessons learned in SAP projects (typically in the Run phase) enhances future success. Option D is correct because it builds organizational knowledge for subsequent transformations. Option A is incorrect- hand-over is a separate process, not the key benefit. Option B is incorrect;adoption activities are planned earlier, not ad-hoc from lessons learned. Option C is incorrect; recognition is a byproduct, not the primary goal.
Extract from SAP OCM Concepts: Lessons learned in SAP Activate improve future change capabilities (SAP OCM Framework).

NEW QUESTION # 60
Which advice fosters a successful delivery of change effectiveness activities?

A. Measure the Return on Investment of change management.
B. Define a suitable mix of user adoption metrics.
C. Only collect "lessons learned" if you expect significant insights.
D. Communicate change effectiveness data openly into the organization.

Answer: B

Explanation:
Change effectiveness in SAP OCM assesses impact through metrics. Option B is correct because a mix of metrics (e.g., adoption rates, satisfaction) ensures comprehensive evaluation. Option A is incorrect-open communication may help but isn't specific to effectiveness delivery. Option C is incorrect; lessons learned should be routine, not conditional. Option D is impractical-ROI for OCM is hard to quantify precisely.
Extract from SAP OCM Concepts: SAP Activate recommends diverse metrics for effectiveness (SAP OCM Framework, Effectiveness).

NEW QUESTION # 61
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