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ITIL 4 Foundation certification exam is an essential certification for individuals who want to establish a career in IT service management. ITIL 4 Foundation Exam certification provides comprehensive knowledge of IT service management frameworks and best practices that can be applied in the real world. ITIL 4 Foundation Exam certification is globally recognized and demonstrates the candidate's knowledge and skills in IT service management. The ITIL 4 Foundation certification is suitable for IT professionals, business professionals, and individuals who are responsible for delivering and supporting IT services.

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ITIL 4 Foundation Exam Sample Questions (Q99-Q104):

NEW QUESTION # 99
Which is an activity of 'problem identification'?

A. Analyzing the cause of problems
B. Establishing problem workarounds
C. Establishing potential permanent solutions
D. Analyzing information from software developers

Answer: D

NEW QUESTION # 100
What is defined as "the role that uses services?

A. Sponsor
B. Customer
C. User
D. Service consumer

Answer: C

Explanation:
Explanation
User: A person who uses services; e.g. the company employees.
https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION # 101
Which is the FIRST thing to consider when focusing on value?

A. Defining customer experience and user experience
B. Understanding what is valuable to the service consumer
C. Ensuring value is co-created by improvement initiatives.
D. Identifying the service customer who will receive value

Answer: D

Explanation:
When focusing on value, the first step is to know who are the customers and key stakeholders being served.
Next, it is important to have an understanding of what consitutes value from the consumer's perspective.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,va

NEW QUESTION # 102
Which practice provides a single point of contact for users?

A. Change control
B. Incident management
C. Service request management
D. Service desk

Answer: D

NEW QUESTION # 103
Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A. Understanding the organization's vision
B. Ensuring service components are available
C. Understanding stakeholder needs
D. Meeting stakeholder expectations

Answer: B

Explanation:
The purpose of 'obtain/build' value chain activity is "to ensure that service components are available when and where they are needed, and meet agreed specifications." Service components for 'deliver and support' and service components for design and transition are key outputs of 'obtain/build' value chain activity.

NEW QUESTION # 104
......

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