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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q94-Q99):

NEW QUESTION # 94
Which of the following is a condition for matching rules?

A. Specific case attributes
B. Switching
C. Agent domain
D. Assignment

Answer: D

NEW QUESTION # 95
Which of the following are channels? (Choose two.)

A. Article
B. Contacts
C. Web
D. Chat

Answer: C,D

NEW QUESTION # 96
Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

A. Configuration assets
B. Hardware assets Most Voted
C. Network assets
D. Facility assets Most Voted
E. Software licenses assets Most Voted
F. Enterprise Software assets Most Voted
G. Consumables assets

Answer: B,D,E,F,G

NEW QUESTION # 97
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

A. False
B. True

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_RolesInstalledWithCustomerService.html

NEW QUESTION # 98
What are the ways the Customer Portal Locale feature can be used?
Choose 2 answers

A. Forward authenticated and guest users to a translated customer service portal
B. Restrict access to a customer service portal based on where a user is physically located
C. Ensure only authenticated users can choose a language/locale on a customer service portal
D. Allow authenticated and guest users to choose a language/locale on a customer service portal

Answer: A,B

NEW QUESTION # 99
......

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