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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which statement about metrics is CORRECT?

A. Leading metrics ate difficult to measure, but easy to Influence
B. Lagging metrics predict what a is likely to happen in the future
C. Legging metrics report what has been achieved
D. Lagging metrics are easy to measure and to influence

Answer: C

Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84

NEW QUESTION # 41
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

A. A mixed demographic of users with varied levels of IT skills
B. Well-trained service desk staff with a broad set of skills
C. Knowledge and understanding of potential Innovative technology
D. Employment laws effecting service provider staff

Answer: B

NEW QUESTION # 42
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

A. Ensure there is one common communication channel for the strategy
B. Deliver compulsory strategic awareness sessions regularly
C. Utilize metrics to ensure stall comply with the strategy
D. Tallor strategic communications to the stakeholders preferences

Answer: D

Explanation:
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11

NEW QUESTION # 43
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

A. Adjust competitive prices for the market and competition
B. Adopt a short-term Increase in the pricing and margins
C. Ensure service costs are clear to the consumers to help regulate prices
D. Establish long-term contracts with fixed prices to help secure future Income

Answer: A

NEW QUESTION # 44
How frequently should an organization generate and manage its strategy?

A. Continually
B. Once, and never again
C. Every three months
D. Annually

Answer: A

NEW QUESTION # 45
......

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