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已驗證的C-C4H56I-34認證考試並保證SAP C-C4H56I-34考試成功 -可信賴的C-C4H56I-34考試

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為通過SAP C-C4H56I-34 認證考試花大量的時間和精力復習相關知識，但是卻是冒險地通過考試。選擇KaoGuTi的產品卻可以讓你花少量的錢，一次性安全通過考試。我相信在如今時間如此寶貴的社會裏，KaoGuTi更適合你的選擇。而且我們的KaoGuTi是眾多類似網站中最能給你保障的一個網站，選擇KaoGuTi就等於選擇了成功。

SAP C-C4H56I-34 考試大綱：

主題
簡介

主題 1

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

主題 2

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

主題 3

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

主題 4

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

主題 5

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

>> C-C4H56I-34認證考試 <<

C-C4H56I-34考試 & C-C4H56I-34證照信息

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最新的 SAP Certified Application Associate C-C4H56I-34 免費考試真題 (Q59-Q64):

問題 #59
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not configured in fine-tuning.
B. Service Level Agreements are not activated as a service.
C. A workflow rule was not scheduled to trigger the determination.
D. The determination rules have been configured, but not activated.

答案：A,D

解題說明：
For Service Level Agreements (SLAs) to be correctly derived in cases within SAP Service Cloud Version 2, they need to be properly configured and activated. A common reason for SLAs not being derived could be that they have not been configured in the fine-tuning settings of the system. This setup is crucial for defining the SLAs' parameters and how they apply to various cases. Another potential issue could be that the determination rules, although configured, were not activated. These rules are essential for the system to automatically apply the correct SLA based on the case's attributes. Without activation, the system cannot utilize these rules to determine and apply SLAs to cases.

問題 #60
Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. In the case worklist by choosing the Case app from the menu
B. In the cases settings view
C. In the My Cases Summary card available in the home page
D. In the product page

答案：A,C

解題說明：
You can find existing cases in SAP Service Cloud Version 2 in two ways:
In the My Cases Summary card available in the home page. This card shows you the number of cases assigned to you, grouped by priority and status. You can click on any of the numbers to open a list of the corresponding cases. You can also click on the View All button to see all your cases in a table view.
In the case worklist by choosing the Case app from the menu. This app allows you to view, filter, sort, and search for cases based on various criteria. You can also create new cases, edit existing cases, and perform actions on cases from this app. References = Solution Guide for SAP Service Cloud Version 2, section Cases.

問題 #61
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A. Account
B. Employee
C. Product
D. Account hierarchy

答案：A

解題說明：
According to the SAP Service Cloud Version 2 documents and learning resources, the master data that is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2 is Account. Account is a master data object that represents a business partner, such as a customer, a competitor, or a supplier, in SAP Service Cloud Version 2. Account can be replicated from SAP S/4HANA to SAP Service Cloud Version
2, and vice versa, using the integration package SAP Sales Cloud and SAP Service Cloud Version 2 Integration for Master Data with SAP S/4HANA or SAP S/4HANA Cloud. The integration package uses the OData service API_BUSINESS_PARTNER to exchange account data between the two systems.

問題 #62
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A. Products
B. Registered products and installed bases related to the account only
C. Registered products
D. Installation points
E. Installed bases

答案：C,D,E

解題說明：
The Related Objects facet in a case allows linking to:
* Registered Products (A): Specific instances of products (e.g., serialized items) tied to the customer.
* Installed Bases (B): Collections of products/components the customer owns.
* Installation Points (C): Physical/logical locations within an installed base (e.g., "Building A, Floor 3").
Why other options are incorrect:
* D. Account-Limited Objects: The facet includes all related objects, not restricted to the account.
* E. Products: Generic product definitions (from the product master) are not directly assignable here.
References:
* SAP Service Cloud Guide: "Case-Related Objects Configuration".

問題 #63
Which services can be added to a business role? Note: There are 2 correct answers to this question.

A. Installed base
B. Measurements
C. Warranty
D. Maintenance plan

答案：A,B

解題說明：
In SAP Service Cloud Version 2, "Installed Base" and "Measurements" are two of the services that can be added to a business role. The Installed Base service allows for the management and tracking of a customer's installed products or equipment, enabling service agents to have a comprehensive view of the customer's assets for better service and support. The Measurements service, on the other hand, enables the tracking and recording of various metrics or performance indicators related to the installed base or service processes. This service is crucial for monitoring performance, ensuring quality, and making informed decisions based on empirical data.

問題 #64
......

在這裏我要說明的是這KaoGuTi一個有核心價值的問題，所有SAP的C-C4H56I-34考試都是非常重要的，但在個資訊化快速發展的時代，KaoGuTi只是其中一個，為什麼大多數人選擇KaoGuTi，是因為KaoGuTi所提供的考題資料一定能幫助你通過測試，，為什麼呢，因為它提供的資料都是最新的培訓工具不斷更新，不斷變換的認證考試目標，為你提供最新的考試認證研究資料，有了KaoGuTi SAP的C-C4H56I-34，你看到考試將會信心百倍，不用擔心任何考不過的風險，讓你毫不費力的獲得認證。

C-C4H56I-34考試: https://www.kaoguti.com/C-C4H56I-34_exam-pdf.html

P.S. KaoGuTi在Google Drive上分享了免費的、最新的C-C4H56I-34考試題庫：https://drive.google.com/open?id=1JbQBsTWbIbZx5OFzldTQqPUwhWjTmt0W

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