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Valid GCP-GCX Test Forum & Free GCP-GCX Exam Dumps

With the rapid development of the world economy and frequent contacts between different countries, the talent competition is increasing day by day, and the employment pressure is also increasing day by day. If you want to get a better job and relieve your employment pressure, it is essential for you to get the GCP-GCX Certification. However, due to the severe employment situation, more and more people have been crazy for passing the GCP-GCX exam by taking examinations, the exam has also been more and more difficult to pass.

The GCP-GCX certification is highly valued in the industry and is recognized as a mark of excellence in the field of customer experience management. It is intended for professionals with at least two years of experience in the field of customer experience management and a good understanding of contact center operations. Genesys Cloud CX Certified Professional - Consolidated Exam certification provides a comprehensive understanding of the Genesys Cloud CX platform and its capabilities, including the ability to design, implement, and manage customer experience solutions that meet the needs of today's businesses. The GCP-GCX Certification is an excellent way for professionals to demonstrate their knowledge and expertise in this rapidly evolving field and to enhance their career prospects.

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With all the above merits, the most outstanding one is 100% money back guarantee of your success. Our Genesys experts deem it impossible to drop the GCP-GCX exam, if you believe that you have learnt the contents of our GCP-GCX study guide and have revised your learning through the GCP-GCX Practice Tests. If you still fail to pass the exam, you can take back your money in full without any deduction. Such bold offer is itself evidence on the excellence of our GCP-GCX study guide and their indispensability for all those who want success without any second thought.

The Genesys Cloud CX Certified Professional - Consolidated Exam certification exam is an online test that comprises multiple-choice questions. GCP-GCX exam is timed, and candidates have 90 minutes to complete it. GCP-GCX exam fee is reasonable, and candidates who pass the exam receive a certificate that demonstrates their expertise in using Genesys Cloud CX solutions. Genesys Cloud CX Certified Professional - Consolidated Exam certification is valid for two years, after which candidates are required to recertify to maintain their certification status.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a professional certification designed for individuals who want to demonstrate their expertise in the Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam covers a wide range of topics, including the installation, configuration, and administration of Genesys Cloud CX, as well as advanced features such as integrations and reporting.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q21-Q26):

NEW QUESTION # 21
What type of trunk would you configure to connect to AudioCodes phones?

A. External trunk
B. Network interface trunk
C. Phone trunk
D. WebRTC phone trunk

Answer: C

NEW QUESTION # 22
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

A. Reviewing and ensuring the usage of scheduled reports.
B. Adjusting report parameters in order to include fewer agents, queues, and interactions.
C. Running reports during peak hours.
D. Asking every team member to run and save a copy of the report.

Answer: C,D

Explanation:
Running reports during peak hours and asking every team member to run and save a copy of the report are two factors that can cause report generation failures and increased runtimes. Running reports during peak hours can put additional load on the system and affect its performance and availability. Asking every team member to run and save a copy of the report can create redundant data and consume unnecessary storage space. To avoid these issues, you can follow some best practices for running reports, such as:
Run reports during off-peak hours or schedule them for later delivery.
Share reports with other users instead of creating multiple copies.
Adjust report parameters to include only relevant data and filters.
Review and delete unused or outdated reports regularly. Reference: https://help.mypurecloud.com/articles/best-practices-for-running-reports/ https://help.mypurecloud.com/articles/share-a-report/

NEW QUESTION # 23
Which of the following is NOT a Genesys Cloud CX Collaborate feature?

A. Video Chat
B. Text Chat
C. AI Chat
D. Content Management

Answer: C

Explanation:
Explanation
AI Chat is not a Genesys Cloud CX Collaborate feature. Collaborate is a feature that enables internal communication and collaboration among users within an organization using Genesys Cloud CX. Collaborate provides various features and functions for users to interact with each other in real time or asynchronously, such as:
* Text Chat
* Video Chat
* Content Management
* Group Messaging
* Presence Indicators
AI Chat is a feature that enables external communication and automation using artificial intelligence (AI) powered chatbots or voicebots. AI Chat provides various features and functions for customers to interact with chatbots or voicebots using natural language processing (NLP) and machine learning (ML), such as:
* Intent Recognition
* Entity Extraction
* Sentiment Analysis
* Conversation Flow
* Knowledge Base
References: https://help.mypurecloud.com/articles/collaborate-overview/
https://help.mypurecloud.com/glossary/ai-chat/

NEW QUESTION # 24
Which of the following best defines the performance view for Agents?

A. Used to view historical data only.
B. Used to monitor real-time contact center metrics.
C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

Answer: C

NEW QUESTION # 25
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

A. Average Speed of Answer
B. After Call Work
C. Average Talk Time
D. Average Handle Time

Answer: A

Explanation:
Average Speed of Answer (ASA) is the metric that represents the average amount of time an interaction waits in queue before an agent answers it. ASA is calculated by dividing the total wait time of answered interactions by the number of answered interactions. ASA is an important metric for measuring service level and customer satisfaction. Reference: https://help.mypurecloud.com/glossary/average-speed-of-answer/ https://help.mypurecloud.com/articles/queue-performance-summary-report/

NEW QUESTION # 26
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